Branch managers enroll in a self-directed learning program known as The Branch Manager Toolbook
The program is designed to help branch managers and assistant branch managers be more effective in their leadership roles
Evaluation:
Two modules of the Toolbook were selected for this analysis that contain content related to improving
– Consumer loans
– Demand deposits
511 branch managers who completed the modules were analyzed
Findings:
The analysis definitely demonstrated the favorable impact of the demand deposit training on the level of deposits in the trained managers relative to the untrained managers
The ROI from this impact was more than triple digits, far above the corporate investment threshold
Trained managers did not show an improvement in consumer loans due to the training